Return Policy

Return Condition	Return Policy
Defective Upon Shipment	Credit for cost of item(s) or replacement
Refused Delivery	Credit for cost of item(s) minus 20% or $10 restocking fee*
Accepted Delivery	Credit for cost of item(s) minus 15%-100% restocking fee*
Damaged, Missing Parts	Non-Returnable
** www.acbrooklyn.com reserves the right to evaluate product return conditions and assess restocking fees at its own discretion. **

We accept returns within 30 days of the date you received your product(s)*. Defective products or damages from shipping are eligible for credit or replacement within 10 days of delivery. Replacements will be shipped upon receipt of defective merchandise via ground shipment at www.acuniversal.com expense.
Return shipping on defective merchandise may be reimbursed up to the original shipping cost of the item minus a $10 restocking fee. Please contact www.acuniversal.com for a Return Authorization (RA) number. Packages must have RA number written visibly on the shipping box with a brief description of the product defect inside. Please return all items in the original packaging. www.acuniversal.com is not responsible for any item not received at its warehouse. We will not accept returns on items without an RA number. Allow 10-14 business days for processing returns for credit.

All non-defective returns will be 100% complete, in re-saleable condition, and will include all original packaging material, all documentation, i.e. manuals, warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, www.acbrooklyn.com may choose to impose additional charges against the customer for replacement of the missing component. Customer agrees to bear all shipping fees for returned merchandise with the exception of defective merchandise. www.acbrooklyn.com deducts the cost of shipping from the total purchase to calculate refunds.

***All HVAC & Water Heater product returns, including damaged and defective merchandise, must be reported within five (5) days of delivery. Items cannot be returned without an RA number and must contain all original packaging and contents.

Warranty Information
The warranty for all items will vary by manufacturer. All HVAC and Water Heater Equipment must be installed by a Certified Liscensed HVAC Installer Or Certified Liscensed Plumber to be covered by the manufacturer's warranty. Please contact the manufacturer for more information.